Shipping, Damage & Return Policy
At this time, you can only ship to a single destination. If you would like multiple gift baskets to be shipped to multiple locations, you must complete a separate donation for each basket.
Card enclosures are printed in a packing slip form on a standard 8.5 x 11 sheet of paper. One half of the sheet is the actual UPS label and the other half is your ship to information and card enclosure. This paper goes into a clear packing sleeve and the sleeve is attached to the top of the the box.
Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday. All orders placed with 3 Day, 2 Day or Next day air shipping on Saturday and Sunday or by 1:00 PM CST on Monday ship on Monday. Orders placed with 3 Day, 2 Day or Next day air shipping Monday through Friday prior to 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day. Ground orders placed before the 1 PM cut off ship within 1-2 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day. Ground orders placed after the 1 PM cut off will ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.
All chocolate gifts are shipped at your own risk. We advise you to post on your site and inform your clients of this. If at any time the temperature is above 74 degrees we recommend chocolate gifts ships on ice and via next day air. We do not pay claims of any kind on melted chocolate. Where UPS stores and leaves a package is not within our control and they do not pay claims on melted items. As a reminder: Chocolate and perishable gifts need to ship via Next Day air May 1st through mid October. The current price list has all chocolate items which are recommended for expedited shipping highlighted in purple for your review.
The gift baskets highlighted in purple are recommended to ship via Next Day air only during this time with an additional $7.50 surcharge for ice and cold wrap. Please specify you want the additional ice and cold wrap in the shipping comments area of your order. If you do not specify you want the ice we will not include it. If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gift at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates even when they are shipped via air. We will of course add ice or cold wrap any time you wish to pay for it. But we can tell you the ice and cold wrap will not protect chocolate when an item sits in the heat for more than 1 day. It simply will not work and again we do not offer refunds or discounts on melted chocolate. We do not pay claims of any kind on these items if they melt, even when shipping next day air.
Saturday delivery is not available. Transit times do not include the day a gift ships, Holidays, Saturday or Sunday. No shipping occurs on Saturday or Sunday and all orders placed on Saturday or Sunday will be processed and or shipped the next business day
APO, FPO & PO Box Shipping
We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. When shipping to any and all Military bases the proper zip and address format are:
- AE (Armed Forces Europe/ Canada/ Middle East/ Africa) -09XXXX
- AP (Armed Forces Pacific) 96XXX
- AA (Armed Forces Atlantic) 34XXX
NO SHIPPING TO PO Box Destinations
No International Shipping
Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify clients prior to component substitutions being made. If for any reason other than damages or errors, you may return a gift at your own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.
Claims & Returns
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received we will make every effort to resolve the issue in a timely manner and to your satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of Gift basket vendor and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your dispose the gift before the damages/discrepancy can be verified, the basket vendor will not issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.
- If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a GBDS error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, un tampered with and shipped back within 3 days of being received.
- If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS if necessary. If you do not post this on your site and include it within your claim policy that is your choice. However, GBDS has expressly made clear our policy to you our client and there will be no exceptions. In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar claims GBDS will need the following information from the original box to begin to process your recipients claim in addition to the six digit GBDS order number. All GBDS gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received Gift Basket Drop Shipping will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of Gift basket Drop Shipping and will only be issued if damaged gifts or discrepancies can be verified. If your customer disposes of the gift before we can verify the damages/discrepancy we will not issue a refund or discount. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone.
All gifts returned through no fault of the basket vendor, will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gift Basket Drop Shipping and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply. Fruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.
Address Correction / Bad Address
There will be a 18.00 address correction fee for all ground orders and 24.50 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied.
If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal there is an a charge of 15.00 for return shipping and a 20% restocking fee in addition to the address correction fee. Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.